Music
Citi Sound Vault powered by Verified Fan FAQ
Citi Sound Vault is bringing you an exclusive experience with some of the biggest artists.
Citi® is committed to getting tickets for these incredible shows into the hands of fans – not bots.
Citi Sound Vault® is collaborating with Verified Fan®, a unique program built to put more tickets into the hands of fans who intend to go to the show, not software. By leveraging powerful technology, we’ve created a better, more reliable way for fans to shop for tickets to see their favorite artists – without racing against bots.
Registration closes on Sunday, January 27 at 10PM PT.
REGISTRATION QUICK HELP GUIDE
Below are some commonly asked questions to provide more details while registration is open.
Go to https://verifiedfan.livenation.com/citisoundvault and connect your Ticketmaster account to register. Or create a new account during registration. 2/7: P!NK 2/9: MUSE 2/10: Chris Stapleton To register for any of these shows, visit http://verifiedfan.livenation.com/citisoundvault Verified Fan is the only way to access and purchase tickets for these three Los Angeles shows. If verified and randomly selected, you’ll receive a text on Monday, January 28 prior to tickets going on sale at 10AM PT on Tuesday, January 29. Your text will include your link to purchase and your unique access code to shop for tickets. A Citi credit or debit card must be used to complete the ticket purchase process. Registration closes on Sunday, January 27 at 10PM PT. Yes, you may register for Verified Fan from outside the U.S., be sure to include your country code with your mobile number. While we suggest you purchase as soon as you are able, we understand there may be some planning involved. As a reminder, due to demand, tickets are available on a first-come, first-served basis. We know you’re excited, but please don’t register more than once per show. Creating multiple new Ticketmaster accounts will not increase your opportunity to receive a Verified Fan invitation. Don’t worry, you will not be disqualified. If you registered more than once to correct a mistake, such as an incorrectly entered mobile number, we will take the last registration submitted. We have successfully collected your registration and this is your confirmation of the details. On Monday, January 28, you’ll receive an email with additional information about your Verified Fan invitation status. Access codes are never guaranteed, and due to anticipated demand and the size of the venue, fans will be selected at random to receive an invitation to shop. If you receive an access code you will have the opportunity to shop for tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis. If selected, you’ll receive a text on the evening of Monday, January 28 prior to tickets going on sale Tuesday, January 29. Your text will include your link to purchase and your unique access code to shop for tickets. A Citi credit or debit card must be used to complete the ticket purchase process. To allow as many fans as possible to enjoy these shows, there is a two (2) ticket limit MAXIMUM per code and per show. Please visit Ticketmaster for additional ticket information. No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)How do I register for Citi Sound Vault powered by Verified Fan?
What shows will be available for registration through Verified Fan?
Is there a way to purchase tickets other than Verified Fan?
When can I purchase tickets?
When does registration close?
Can I register for Verified Fan from outside the U.S.?
If I am selected, how long do I have to shop for tickets?
Can I register for Verified Fan more than once?
I registered more than once, will I be disqualified?
I received a confirmation email, what does this mean?
Does registering mean I’m guaranteed to receive a Verified Fan access code?
Does getting an access code mean I will get tickets?
When do tickets go on sale with Verified Fan?
What is the ticket limit?
How much will tickets cost?
If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?
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