How Face Value Exchange Works

When you list your tickets for sale on the Face Value Exchange, the listing price is automatically set at the total price you paid. This includes the face value price set by the artist, plus any applicable fees and taxes.

The Exchange was developed to provide artists with a way to minimize scalping and get tickets to fans at the price they set. To respect the artist’s decision, tickets may only be listed at the total price paid, which includes the face value price of the ticket plus any applicable fees and taxes.

No. When listing tickets on the Face Value Exchange, they’ll be made available for sale on a first-come, first-served basis.

It’s likely that other fans will only list their tickets once they are absolutely certain of a scheduling conflict, or last-minute issue preventing them from attending their event. We suggest checking back often — you never know when more tickets might pop up.

Tickets may be listed up until one hour after the event start time. However, the sooner you can list your tickets on the Exchange the better opportunity for them to be purchased by another fan. Once it’s been an hour since the event started, any tickets that have not sold will be placed back into your account and will be available for you to use.

Your tickets will remain available for purchase until one hour after the start of the event. Once that time has passed, any tickets that have not sold will be placed back into your account and will be available for you to use.

With the Exchange, you have the flexibility to list one or all of your tickets. When you list your tickets on the Exchange, you can choose which seats you’d like to sell.

To protect each and every fan who shops on Ticketmaster, we only allow tickets purchased on Ticketmaster to be listed on the Exchange. That way, we can be sure that every ticket listed for sale is authentic.

Yes. You can sell that  ticket on the Exchange to another fan for the same price you paid.

It’s safe and secure to list your tickets for sale on the Ticketmaster Face Value Exchange. Here’s how to do it:

1. Sign in to My Account, click My Tickets then select See Details next to your event.
2. Click the Sell button.
3. Choose to list one or all your tickets for the price you paid.
4. Tell us how you’d like to get paid. Note: If you’re linking a bank account, your bank account must be located in the same country as the event you are listing tickets for.
5. Review your listing and you’re all set.

Yes, as long as your tickets have not been sold, you can remove your Exchange listing at any time. You can manage your Exchange listing from the Ticket Listings page.

If you decide you want to keep your tickets, you can remove your listing at any time by following these steps:

1. Sign in to My Account
2. Click My Listings
3. Select the Remove Listing link on the listing you want to remove
4. Confirm that you want to remove the listing and complete.

When your tickets sell, you’ll get paid via your selected method of payment typically within 5–7 business days, provided we have all the necessary information. To check on the status of your posted tickets, just sign in to My Account. We’ll also automatically notify you via email if your tickets are sold.

When your tickets sell, we’ll automatically notify you via email. You can also check on the status of your posted tickets by signing in to My Account. To ensure there’s no delay in receiving your payment, be sure to follow these steps:

1. Make sure your account is up to date with a.) a valid method of payment and b.) a valid card on file to refund the buyer in case the event is postponed or canceled.
2. Submit your Tax Identification Number.
3. If you’re getting paid by direct deposit into your bank account and this is your first time using that account, for your security you’ll have to verify 2 small deposits.

After completing these steps, you’ll be paid typically within 5–7 business days.

1. Find the two deposits (each less than $1) in the checking account you used for your seller profile. Please note: These deposits may take 3–5 business days to appear after your tickets sell.
2. Go to Ticketmaster.com and sign in to My Account. (You can’t verify these deposits using the Ticketmaster app.)
3. Click Payment Options.
4. Click the Verify Now button in the alert under Selling Tickets.
5. Enter the deposit amounts in the boxes.
6. Click Submit.

Once your direct deposit account is verified, you won’t have to do this again unless your account info changes.

When you land on the event page for a show that’s utilizing the Face Value Exchange, an info box will appear that notifies you that you’re purchasing tickets on the Face Value Exchange.